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Conflict Resolution for Community Managers
March 3, 2026 @ 9:00 am - March 3, 2026 @ 3:00 pm
Conflict Resolution for Community Managers
Date/Time:
Day 1: 3/3/2026 9:00 AM – 11:00 AM & 1:00 PM – 3:00 PM
Venue: Zoom
Member Rate: $205
Non-Member Rate: $300
Developed specifically to help managers diffuse everyday HOA conflict situations, this interactive course focuses on the different approaches to conflict resolution and specific techniques to use so that you can manage any communication challenge, from an irate homeowner to a contentious board meeting, with confidence.
LEARNING OUTCOMES
– Identify difficult personalities and appropriate techniques for diffusing conflict with each;
– Effectively manage unreasonable expectations while maintaining a customer service mindset;
– Effectively manage group dynamics including consensus building, facilitation and conflict between others; and
– Develop a protocol for communications during a crisis.