FAQs

Association / CID Board Members

Can association board members attend CACM courses and events?

No, CACM courses and events are not designed for HOA volunteer board members. As a professional association for community managers, CACMs educational focus is on community managers and supporting their professional development.

However, CACM does provide resource tools for board members, including the In The Boardroom article archive and the Sample Management Retainer. These items as well as other useful information are also available at cacm.org/hoa-board-resources/?audience=hoaboardsite.

Does CACM offer any educational tools for association board members?

Yes, CACM regularly updates the In The Boardroom archive, which features helpful articles designed to offer board members practical advice. You can also browse the Resources section or visit cacm.org/hoa-board-resources/?audience=hoaboardsite for more helpful links and information about California HOAs.

Can boards of directors be involved in industry issues in Sacramento?

CACM strongly encourages boards of directors to have a voice in Sacramento. There are numerous ways they can make a difference and provide unique perspectives to legislators. Contact CACM for more information at info@cacm.org.

Why should association board members seek and hire certified community association managers?

Homeowners associations in California need a manager who understands the nuances of association living, as well as the state laws that govern boards of directors. CACMs certification programs prepare individual managers to be the right resource for your community.

The Certified Community Association Manager (CCAM) and Master of Community Association Management (MCAM) certifications are earned by completing extensive coursework relative to the laws that govern California homeowners associations. In doing so, CCAMs and MCAMs learn management standards, legal requirements and ethical guidelines that enable them to more effectively guide boards of directors in the governance of their associations. CCAMs and MCAMs are also required to meet established requirements for recertification every three years, which ensures they stay abreast of current laws and standards of practice.

In addition, members of CACM agree to abide by CACMs Code of Professional Ethics and Standards of Practice, which provides ethical guidelines for performing services related to the practice of community association management and holds individual managers to the highest level of conduct.

Learn more about CCAM certification in our In The Boardroom article, “The Importance of Certified, Accredited Community Management Professionals.”

How can association board members find a certified manager for their association?

CACM offers associations several ways to find quality management services. If you are considering hiring a community manager, you may post a position opening in the CACM Career Center and then browse resumes.

If you are considering hiring a management business, you may review our list of the top management companies in the state by searching the online Management Company Directory at http://hoaprofessional.com/. Companies with the ACMC designation after their name are the Accredited Community Management Companies and have committed to achieving the highest standards in the industry, including strong financial controls.

Boards of directors may verify the status of a manager’s CCAM certification or a management company ACMC accreditation by contacting CACM at 949-916-2226.

What does ACMB stand for, and why should I care?

ACMB stands for Accredited Community Management Business, and it is the CACM accreditation for management businesses committed to the highest state-specific standards.

ACMB accreditation signifies a businesses’ commitment to providing the quality services community associations seek. By hiring an accredited management business, you and your association can count on many benefits, including working with a:

Well-educated, professional and certified management team that is ready to advise the best course of action for your association
Business that implements risk management practices and internal financial controls
Business that is committed to ethical practices and the professionalism of the community association industry as a whole

Where do I find the CACM Code of Professional Ethics and Standards of Practice?

You can download a copy of CACMs Code of Professional Ethics and Standards of Practice online.

Can a board member file a complaint against his/her community association manager with CACM?

CACM accepts complaints against a community manager under the following circumstances:

  • The community manager is a member of CACM.
  • The community manager is in violation of CACMs Code of Professional Ethics & Standards of Practice.
  • The complaint must be filed by either a CACM manager member in good standing, or by a majority of the managers board.
How do I/we file a complaint against our community manager?

You may contact CACM at info@cacm.org to request a Complaint – Form 1A or you may download Complaint – Form 1A here. Submit the completed form to CACM via email or traceable mail.

Certification Programs

Are there prerequisites to the CCAM certification program?

Yes, the applicant must be at least 18 years of age and have a high school diploma or equivalent. The applicant also must have six months of community management experience in order to submit the CCAM certification application.

What does it cost to apply for CCAM certification?

Member Rate:

  • Membership application = $235
  • BAM Series = $365 
  • CA Law Series = $465
  • Ethics = $145
  • Certification Application & Maintenance fee = $180

Total due to become a CCAM is: $1,390

For non-members, the Certification Application & Maintenance fee = $675 ($175 application fee, $500 annual maintenance fee).

Payment for all applications must be submitted with a credit card or check.
FYI both annual membership $235 & certification maintenance fee $105 is due and payable annually each January 1.

How do I successfully complete the CCAM certification courses?

A full description of the CCAM certification courses – The Basics of Association Management (BAM) Series (CMM 101-CMM 102), California Law Series (CMM 121-CMM 124) and Ethics for Community Managers (CMM 130) – can be found on the Courses page. You may take these courses in any order and they will be valid for three years.

Exams are required and taken online, which must be completed with a score of at least 70 percent. Successful completion of each course also requires attendance of no less than 90 percent of the class time for each session. Students who arrive 30 minutes after the class has started will not receive credit and may not be allowed enter the classroom.

Are BRE credits available for CCAM certification courses?

No, CCAM certification courses are not eligible for BRE credit.

Do you offer "Challenge" (online) courses for any of the CCAM certification courses?

Yes, Basics of Association Management (BAM) Series (CMM 101-102) and California Law Series (CMM 121-CMM 124) are offered via “Challenge” online.

Do my CCAM certification courses expire?

Yes, CCAM certification courses expire three years from the date of completion. If you have not fulfilled all CCAM certification requirements within that timeframe, the courses can no longer be applied to your certification.

Does my employer need to supply any information to CACM?

Your employer is required to sign the Employer Verification section on page 3 of your CCAM Certification Application.

When can I start to use my CCAM designation?

The CCAM designation may be used by managers once they receive a confirmation email from certification@cacm.org notifiying them that their CCAM certification is complete.

Once my CCAM certification has been approved, what's the next step?

The CCAM recertification period starts the day your CCAM certification is complete. From this date, you will have three years to complete the CCAM recertification process. Refer to the next section for more information on recertification requirements.

How long is my CCAM certification valid?

CCAM certification is valid for three years.

How much does it cost to keep my CCAM designation in good standing?

For CACM members, the annual membership and CCAM certification maintenance fees total $340 ($235 for membership dues and $105 for the CCAM certification maintenance fee). Non-members pay a $500 CCAM certification maintenance fee. Annual membership dues and annual certification fees are due and payable each year on January 1.

What are the continuing education requirements for each CCAM recertification period?

Earn a minimum of 30 continuing education units (CEUs), which must include:

  1. Successful complete a minimum of one CACM Ethics course (4 CEUs) which is applied to the 30 CEU requirement.

    FYI – new change…  
    The basic Ethics CMM130 live course that you took in order to become certified no longeroffers CEUs.
    The basic Ethics CMM130 live course may now ONLY be taken by those becoming certified for the first time.If you have certified but never REcertified – your new Ethics options for REcertification is;

    • Online Ethics for Recertification CMM230 $169 (Online course which requires online exam to be passed within 14 days of registration date)

    If you have REcertified already – your new Ethics options for REcertification are;

    • Advanced Ethics; Leadership & Decision Making LDR500 $149 (Live course/requires no exam)
    • Online Ethics for Recertification CMM230 $169 (Online course which requires online exam to be passed within 14 days of registration date)
  2. Attend at least one full CACM Law Seminar, earning you 8 CEUs toward CCAM recertification. Annual attendance is recommended, as CCAMs gain valuable legislative updates and earn 8 CEUs for each fully attended CACM Law Seminar.

    CACM offers two Law Seminar events annually: Northern California Law Seminar & Expo and Southern California Law Seminar & Expo.

Can I earn CEUs for CCAM recertification through non-CACM educational offerings?

Yes, CCAMs are allowed a maximum of 10 CEUs from outside providers toward their CCAM recertification if they are non-CACM courses/events approved by CACM. Please email education@cacm.org for more information.

Can I carry forward excess CEUs?

No, all coursework must be successfully completed during each three-year recertification period, which occurs between your CCAM certification anniversary dates.

Do I need to submit an application for CCAM recertification?

Yes, the CCAM Recertification Application is required every three years, no longer requires a narrative and is a one page auto-fillable application which should be emailed to certification@cacm.org. The CCAM Recertification Application will be accepted no earlier than 30 days of your recertification deadline which is noted on each Status Report.

How do I keep track of my CEUs?

YOU can now view your own Status Report!

STEP #1 Please go online to www.cacm.org,

STEP #2 Click on My Account/EduCenter log in with your email & password, this takes you to your “Member Portal”

STEP #3 Under Certification Status Report” click on “Click here for your Certification Status Report”

What if I do not fulfill the CCAM recertification requirements during my three-year period?

Your deadline date is noted on each Status Report. Please calendar this date.

If you do not meet the required CEUs by that deadline, you must request an extension via email to certification@cacm.org. The extension cost is $150.

If you fail to get an extension and or meet requirements of CCAM recertification, your CCAM status will be suspended, and you will no longer be able to represent yourself as a CCAM on any signature block, correspondence, business card, letterhead or collateral communications, including your LinkedIn profile and your company website.

If you are suspended and wish to be reinstated please email certification@cacm.org directly. You will be required to pay a $100 reinstatement fee along with any outstanding CACM Membership fees, and or CCAM Certification maintenance fees.

Can I get an extension on my recertification?

Please request an extension via email to certification@cacm.org. The extension cost is $150.

CAFM Certification

MEMBER HAS CCAM ALREADY:

  • If a member has their CCAM already and wants a CAFM and they can meet the CAFM & CCAM application qualifications, they may be grandfathered in to still hold the CCAM if they wish. This will allow them to attain a Specialty Certification & Designation. If they want both CACM and CAFM certifications, they must pay to maintain both annually. Theyll only need 30 CEUs to meet CAFM & CCAM recertification requirements.
  • If a member has their CCAM already, is transitioning to a CAFM, does not manage associations, and meets CAFM application qualifications for financial management, they cannot attain a Specialty Certification & Designation (as these are association management designations).

MEMBER DOES NOT HAVE A CCAM ALREADY:

  • If a member does not have a CCAM already, is a financial employee who meets the CAFM qualifications, they will attain a CAFM, and CANNOT attain a CCAM or a Specialty Certification & Designation (as these are association management designations).
  • If a member does not have a CCAM already, meets BOTH the CAFM & CCAM application qualifications, they can attain a CCAM and a CAFM, and can attain a Specialty Certification & Designation, however; they are required to pay for TWO certifications annually. 
Are there prerequisites to the CAFM certification program?
  • Have a minimum of three years accounting or finance work experience, or be employed within community association financial management full-time for a minimum of 12 months.
  • Complete the following educational requirements:
    • CMM101-CMM102 The Basics of Association Management (BAM) Series
    • CMM122 California Law Series Module II (only): Financial Management
    • CMM130 Ethics for Community Managers
    • FIN300 Budgeting (offered online)
    • FIN210 Assessment Collections (offered online)
    • FIN320 Strategic Financial Planning (offered online)
What does it cost to apply for CAFM certification

$180

How do I successfully complete the CAFM certification courses?

Complete the following educational requirements:

  1. CMM101-CMM102 The Basics of Association Management (BAM) Series
  2. CMM122 California Law Series Module II (only): Financial Management
  3. CMM130 Ethics for Community Managers
  4. FIN300 Budgeting (offered online)
  5. FIN210 Assessment Collections (offered online)
  6. FIN320 Strategic Financial Planning (offered online)

A full description of A-F above – can be found on the Courses page. You may take these courses in any order and they will be valid for three years.

Are BRE credits available for CCAM certification courses?

As of 2016, CACM no longer offers BRE credits.  

Do you offer "Challenge" online courses for any of the CAFM certification courses?

Yes, Basics of Association Management (BAM) Series (CMM 101-102) and California Law Series (CMM 121-CMM 124) are offered via “Challenge” online.

Do my CAFM certification courses expire?

Yes, CAFM certification courses expire three years from the date of completion. If you have not fulfilled all CCAM certification requirements within that timeframe, the courses can no longer be applied to your certification.

Does my employer need to supply any information to CACM?

Your employer is required to complete and sign the Employer Verification section on page 3 of your CAFM Application.

When can I start to use my CAFM designation?

The CAFM designation may be used by managers once they receive a confirmation email from certification@cacm.org notifiying them that their CAFM certification is complete.

Once my CAFM certification has been approved, what's the next step?

The CAFM recertification period starts the day your CAFM certification is complete. From this date, you will have three years to complete the CAFM recertification process. Refer to the next section for more information on CAFM recertification requirements.

How long is my CAFM certification valid?

CAFM certification is valid for three years.

How much does it cost to keep my CAFM designation in good standing?

For CACM members, the annual membership and CAFM certification maintenance fees total $340 ($235 for membership dues and $105 for the CAFM certification maintenance fee). Non-members pay a $500 CAFM certification maintenance fee. Annual membership dues and annual certification fees are due and payable each year on January 1.

What are the continuing education requirements for each CAFM recertification period?

The CEU requirement is 30 CEUs every three years including one Law Seminar & Expo (8 CEUs), one Ethics course (4 CEUs). The remaining 18 CEUs are your choice of any course (online or live), or any event.

FYI – new change…  

The basic Ethics CMM130 live course that you took in order to become certified no longer offers CEUs.

The basic Ethics CMM130 live course may now ONLY be taken by those becoming certified for the first time.

If you have certified but never REcertified – your new Ethics options for REcertification is;

  • Online Ethics for Recertification CMM230 $169 (Online course which requires online exam to be passed within 14 days of registration date)

If you have REcertified already – your new Ethics options for REcertification are;

  • Advanced Ethics; Leadership & Decision Making LDR500 $149 (Live course/requires noexam)

Online Ethics for Recertification CMM230 $169 (Online course which requires online exam to be passed within 14 days of registration date)

Can I earn CEUs for CAFM recertification through non-CACM educational offerings?

Yes, CAFMs are allowed a maximum of 10 CEUs from outside providers toward their CCAM recertification if they are non-CACM courses/events approved by CACM. Please email education@cacm.org for more information.

Can I carry forward excess CEUs?

No, all coursework must be successfully completed during each three-year recertification period, which occurs between your CAFM certification anniversary dates.

Do I need to submit an application for CAFM recertification?

Yes, the CAFM Recertification Application is required every three years, no longer requires a narrative and is a one page auto-fillable application which should be emailed to certification@cacm.org. The CAFM Recertification Application will be accepted no earlier than 30 days of your recertification deadline which is noted on each Status Report.

How do I keep track of my CEUs?

CACM’s Credentialing Administrator is available to supply you with a CAFM Status Report to help you monitor your progress. Request your status report by emailing certification@cacm.org.

What if I do not fulfill the CAFM recertification requirements during my three-year period?

Your deadline date is noted on each Status Report. Please calendar this date.

If you do not meet the required CEUs by that deadline, you must request an extension via email to certification@cacm.org. The extension cost is $150.

If you fail to get an extension and or meet requirements of CAFM recertification, your CAFM status will be suspended, and you will no longer be able to represent yourself as a CAFM on any signature block, correspondence, business card, letterhead or collateral communications, including your Linkedin profile and your company website (If you hold a CACM Business or Business Plus Membership).

If you are suspended and wish to be reinstated please email certification@cacm.org directly. You will be required to pay a $100 reinstatement fee along with any outstanding CACM Membership fees, and or CAFM Certification maintenance fees.

Can I get an extension on my recertification?

Please request an extension via email to certification@cacm.org. The extension cost is $150.

Are there prerequisites for earning a Specialty Certificate?

Yes, the applicant must hold either a CCAM certification or an MCAM certification. They must be employed as a community manager or seeking employment as a community manager at the time of application for the certificate. Requirements are Specialty courses, Specialty application and written narrative. (Also, the prerequisite for the Risk Mgmt. course is either INS200 Insurance Principles or INS300 Advanced Insurance Principles – other courses have no prerequisite)

What does it cost to apply for a Specialty Certificate?

An application fee of $75 by check or credit card must be included with the certificate application submission.

How do I obtain a Specialty Certificate?

Successfully complete Human Resource Management (LDR400), Risk Management (INS400 – which has a prerequisite) and one of the specialization courses: High Rise Community Management (SPC400), Large Scale Community Management (SPC410), Portfolio Management (SPC430) or New Development Community Management (SPC440). You must also prepare a written narrative demonstrating knowledge and understanding of the required courses. Learn more about these and other requirements.

Do you offer "Challenge" online courses for any of the Specialty Certificate courses?

No, all courses must be completed in a classroom setting.

Do courses toward my certificate expire?

Yes, courses expire 36 months from the date of completion. If you have questions on this, please email certification@cam.org directly.

Once my certificate has been awarded, what's the next step?

Display your certificate proudly in your office and include copies in board packets to promote your accomplishment. No maintenance is required for a Specialty Certificate.

Is there a designation for my Specialty Certificate?

Yes, when you earn a Specialty Certificate you will be awarded a designation as follows:

  • High Rise Community Management: CCAM-HR
  • Large Scale Community Management: CCAM-LS
  • Portfolio Management: CCAM-PM
  • New Development Community Management: CCAM-ND

Adjunct Designations;

  • Age-Restricted Active Adult Community Management: CCAM-LS.AA, CCAM-HR.AA, CCAM-PM.AA, CCAM-ND.AA
  • Commercial & Industrial CID Management: CCAM-LS.CI, CCAM-HR.CI, CCAM-PM.CI, CCAM-ND.CI

Your new designation represents specialized learning and, as such, does not require maintenance or renewal.

Are there prerequisites to the MCAM certification program?

Yes, the applicant must have held the CCAM certification for a minimum of six consecutive years and be employed as a community manager or seeking employment as a community manager at the time of application for the MCAM.

What does it cost to apply for MCAM certification?

An application fee of $150 by check or credit card must be included with the MCAM application submission.

What is required to obtain the MCAM certification?

You must earn a Specialty Certificate in one of the management specializations; successfully complete Effective Governance Principles for Community Associations (BDA500) and Advanced Ethics: Leadership & Decision Making (LDR500). In addition, upon acceptance you must successfully complete a three-part comprehensive assessment comprised of a 100-question multiple choice exam, written paper and oral presentation. Learn more about these and other requirements.

Do you offer "Challenge" online courses for any of the MCAM certification courses?

No, all courses must be completed in a classroom setting.

Do my MCAM certification courses expire?

Yes, MCAM certification courses expire six years from the date of completion. If you have not fulfilled all MCAM certification requirements within that timeframe, the courses can no longer be applied to your certification. Also, the Specialty Certificate must be applied to the MCAM within six years of being awarded.

When can I start to use my MCAM designation?

The MCAM designation may be used by managers once they receive an official notification of their MCAM certification award.

Am I required to maintain my CCAM after obtaining the MCAM?

No, the MCAM designation will replace your CCAM.

Once my MCAM certification has been approved, what's the next step?

The recertification period starts the day your certification application is approved. From this date, you will have three years to complete the MCAM recertification process.

How long is my MCAM certification valid?

MCAM certification is valid for three years.

How much does it cost to keep my MCAM certification in good standing?

For CACM members, the annual membership and certification maintenance fees total $340 ($235 for membership dues and $105 for the MCAM certification maintenance fee). Non-members pay a $500 certification maintenance fee.

What are the continuing education requirements for each MCAM recertification period?

Earn a minimum of 20 CACM continuing education units (CEUs), which must include:

  1. FYI – new change…  
    The basic Ethics CMM130 live course that you took in order to become certified no longeroffers CEUs.
    The basic Ethics CMM130 live course may now ONLY be taken by those becoming certified for the first time.Your new Ethics options for REcertification are;
    • Advanced Ethics; Leadership & Decision Making LDR500 $149 (Live course/requires no exam)
    • Online Ethics for Recertification CMM230 $169 (Online course which requires online exam to be passed within 14 days of registration date)
  2. Attend at least one CACM Law Seminar, earning you 8 CEUs toward recertification. Annual attendance is recommended, as MCAMs gain valuable legislative updates and earn 8 CEUs for each fully attended CACM Law Seminar.

    CACM offers two Law Seminar events annually: Northern California Law Seminar & Expo and Southern California Law Seminar & Expo.

Do I need to submit an application for MCAM recertification?

Yes, you will need to submit an MCAM Recertification Application every three years. The application should be submitted 30 days prior to your recertification deadline.

What if I do not fulfill the MCAM recertification requirements during my three-year period?

Your MCAM status will be suspended. You will no longer be able to use the MCAM designation and your suspension will be published. If your certification is approved for reinstatement, a $100 reinstatement fee will be required.

Courses & Events

Where can I find a schedule fo upcoming courses and events?

The quickest way to find courses and events in your area is to do an advanced search in the online Calendar

Please note that all course dates, locations and times are subject to change.

Will I receive my course materials ahead of time?

No, CACM ships all course materials to the course location so they are available when you arrive to take the course. Some of CACMs advanced courses require pre-work, which will be sent to you two weeks in advance of the course date via email.

When can I expect to receive my exam results?

All course exams are taken online. Pass/fail results are immediate and passing grade is 70%.
IN ORDER TO GET CEU CREDIT; All certification courses except for “Challenge” online certification courses, require a course survey to be completed within 14 days of course date.

What if I don't pass the exam for one or more of the courses?

Courses that require exams:

  • The 3 certification courses (BAM, CA Law & Ethics CMM130)
  • Online Ethics for Recertification (CMM230)
  • Online law journal exams
  • Retake exams

All courses except for the BAM “Challenge” and CA Law “Challenge” (online certification courses), online law journal exams & retake exams require a course survey to be completed within 14 days of course date.

EXAM INFO:

LIVE Certification courses:
You have only 14 days to pass your original online exam/s after each live certification course. If you do not pass the original exam online or forget to take it within the 14 day limit, you must register for a retake exam (at $35 each). There are 2 retake exam allowances offered along with the original exam, so each student has 3 opportunities to pass each exam. You have 30 days total online access to pass exams required for each course. 30 days is calculated from the first day of the course start date. When your 30 days is up, you no longer have online access & are required to re-register for the course at full price. Pass/fail results are immediate and passing grade is 70%.

Online Ethics CMM230 course:
You have only 14 days to pass your original online exam/s after each live certification course. If you do not pass the original exam online or forget to take it within the 14 day limit, you must register for a retake exam (at $35 each). There are 2 retake exam allowances offered along with the original exam, so each student has 3 opportunities to pass each exam. You have 30 days total online access to pass exams required for each course. 30 days is calculated from the date of registration. When your 30 days is up, you no longer have online access & are required to re-register for the course at full price. Pass/fail results are immediate and passing grade is 70%.

ONLINE Challenge certification courses:

  • CA Law online challenge allows 6 months total online access (From the date of registration) to complete all 4 required online exams by the cut off date.
  • BAM online challenge allows 3 months total online access (From the date of registration) to complete the 2 required online exams by the cut off date
How can I become a CACM instructor?

In order to become a CACM instructor, you must be a CCAM with at least five years of experience, an MCAM, or an affiliate member with industry experience in a specific class topic (i.e., insurance, budgeting, reserves, CA Law, etc.). Affiliate members with other experience may qualify to teach a CACM ethics course.

Contact education@cacm.org for an Instructor Application. Upon application approval, instructor candidates must attend the annual Faculty Training Session and audit courses they wish to teach prior to instructing their own course.

May I register my board members for a CACM course or event?

No, board members are not allowed to attend any CACM course or event. As a professional association for community managers, our educational focus is on you and supporting your professional development.

Do you accept walk-in registrations for CACM courses or events?

Space in CACM courses is limited, and our courses are routinely sold out. Only pre-registered manager attendees are admitted to CACM courses. We are unable to accommodate walk-ins; anyone attempting to register on site will be turned away.  If a registration is received at our office after online registration has closed, will be charged an additional $35 administration fee.

Walk-in registration is available for select CACM events. Please refer to individual event promotions for details.

I'm having trouble registering for a course online. Why?

If you are unable to access the online registration system for a particular course or event, it is either sold out or the online registration deadline has passed. Please contact registration@cacm.org for more information regarding online registration and course or event availability. If a registration is received at our office after online registration has closed, will be charged an additional $35 administration fee.

Can I register for an event over the phone?

No, CACM cannot accept course or event registrations over the phone. A valid registration form must be submitted with payment in order for CACM to process your registration.

If my company is a business member with CACM, does that qualify me to register at the member rate for CACM courses?

No, to register for CACM courses at the member rate, you must be an individual manager member of CACM. Learn more about individual membership.

Are you able to invoice me for course registration fees?

Invoices are not available, as all CACM courses and events require prepayment. CACM accepts checks, e-checks, American Express, Discover, MasterCard, and Visa.

After I register for a course or event, will I receive a confirmation and receipt?

Yes, you will receive an email confirmation that includes the course or event date, time and location. A transaction receipt will also be forwarded to the email address provided on the registration form.

What is the refund policy for CACM courses?

Cancellations must be received in writing via mail or email (to registration@cacm.org). The course fee is 90 percent refundable if the cancellation request is received at least two weeks prior to the course presentation. The course fee is 50 percent refundable if the cancellation request is received less than two weeks, but more than one week, prior to course presentation. No refund will be issued after one week prior to course presentation, nor after the course has taken place.

What is CACMs transfer policy for courses?

For a $35 transfer fee, a course registrant may make a one-time transfer to a different class if the transfer request is made at least one week prior to the course the registrant was originally enrolled in. No transfers will be available after one week prior to the course. In addition, course registrations can only be transferred one time, and they must be done within the same calendar year.

What is the refund policy for CACM events?

Cancellations must be received in writing prior to all CACM events and webinars. Event fees are 90 percent refundable if the cancellation request is received at least two weeks prior to the event. Event fees are 50 percent refundable if the cancellation request is received less than two weeks, but more than one week, prior to the event. No refund will be issued after one week prior to the event, nor after the event has taken place.. Please contact registration@cacm.org or 949-916-2226, ext. 322 with any questions.

Can affiliate members attend CACM courses or events?

Typically, CACM affiliate members are not permitted to attend any CACM courses or events unless they are an instructor/speaker or their attendance is included as part of an event sponsorship. Currently, CACMs Regional Forums are the only CACM event affiliate members may attend as non-sponsors. However, we ask affiliate members who attend a Regional Forum as a non-sponsor to be respectful of our sponsors and not promote or advertise their business in any way.

Can I request to have a CACM course held in my area?

Yes, CACM provides both individual managers and management businesses the opportunity to request a specific course be held in their area or office.

How can individual community managers request a course in their area?

If there is a particular CACM course you would like to attend, yet there are no convenient offerings scheduled nearby, you may join a wait list to bring the course to your area. Once CACM has received the minimum number of interested community managers in the same area, the course will be scheduled and you will be notified. Fill out the online request form now.

How can management companies bring a course to their office?

CACM helps management companies save time and money through the Private Offering program. You supply the students and classroom facilities, and CACM will supply the course materials and the instructor.

What are some of the Private Offering requirements?

Private Offerings will be scheduled with a minimum of 10 manager students; however, those managers do not have to be from the same company. These offerings yield a 15 percent registration discount for CACM manager members of CACM Business and BusinessPlus members.

The hosting company must request and confirm a course offering date at least 90 days in advance, and all costs related to the Private Offering – food, refreshments, audiovisual equipment, etc. – are borne by the hosting company. Additional requirements apply.

Download CACMs Private Offering Policy, or contact education@cacm.org for more information.

Legislation

Does CACM take certain positions on bills?

Yes. CACM and its Legislative Affairs Committee review all bills that impact homeowners associations and community managers. They meet regularly and provide analysis and recommended positions.

How current is the legislative information on CACMs website?

Legislators constantly make revisions to bills during the legislative session. CACM updates this website as soon as possible when changes occur. Refer to the Legislative Status Report page for the most recent updates.

How can I make a difference in Sacramento?

Getting involved in industry issues in Sacramento starts by letting CACM know of your interest. Areas where you can be effective include letter writing, making contact with the Legislators in your specific district, and understanding the impact of the bills themselves. Learn more about how you can get involved. Making a voluntary donation to the CACM Political Action Committee (PAC) is also helpful in furthering the interests of community managers.

Can boards of directors be involved in industry issues in Sacramento?

CACM strongly encourages boards of directors to have a voice in Sacramento. There are numerous ways they can make a difference and provide unique perspectives to legislators. Contact CACM for more information at info@cacm.org.

If I am interested in any bills, how can I find information on them?

Information on a specific bill may be found at www.leginfo.ca.gov/index.html. Click the “Bill Information” button on the home page, and then select the current session year. Next, select the “Bill Number” bubble, type in the bill number (i.e., AB 111 or SB 111) and hit search. Click the specific bill of interest for more information.

This website also provides daily updates on both Assembly and Senate bills, new law reports and a bill subscription service to keep track of bills throughout the legislative session. You can also search for your local legislator and view relevant legislative publications.

Membership

Who should join CACM as an individual member?

CACM individual members include managers of common interest developments (CIDs), including residential or commercial condominiums, single-family residences, high rises and mixed use properties. These professional community managers are interested in establishing a statewide network of colleagues, further developing their knowledge base, and increasing their service provider contacts.

What are the benefits of becoming a CACM individual member?

As a CACM individual member, you will join a statewide network of nearly 3,000 fellow community management professionals who are committed to higher standards of practice and ethical behavior. Youll have access to exclusive benefits, including access to certification and designations, our industry-leading educational courses, events and publications, plus countless other tools designed to advance your career. Learn more about individual membership benefits.

How much does it cost to be a CACM individual member?

CACM individual memberships are offered in three distinct tiers in order to maximize accessibility. Individual managers can join at the Apprentice, Pro or Pro Plus levels. The Apprentice level provides a low-cost way to get to know CACM and the industry, while the higher-cost Pro and Pro Plus levels provide additional benefits that quickly outweigh the higher initial cost. Learn more about individual membership. Dues are based on a calendar year and payable every January. Should you join in a month other than January, your full annual membership dues are to be paid at that time. The remaining prorated portion for the following year will be billed and payable in January. All members must have their calendar year dues paid in full to be considered a “member in good standing” and be eligible for member discounts and benefits.

How do I start the process of becoming a member?

To get started, download a CACM individual Member Application or contact CACM’s Business Relationship Manager at (949) 916-2226, ext. 318 or membership@cacm.org

Who should join CACM as a business member?

CACM business members consist of community management businesses that are committed to promoting professional ideas, following best practices and setting standards of excellence for the community management industry. These businesses also typically employ and support Certified Community Association Managers (CCAMs) as a way to uphold professional standards in the industry.

Business members are encouraged to obtain ACMB accreditation. Learn more.

What are the benefits of becoming a business member?

As a business member, your firm will join the ranks of the top management companies in the state. Membership is also an opportunity for your business to be recognized for its commitment to promoting professional ideas, following best practices and setting standards of excellence for the community management industry.

In addition to added prestige, business membership affords your company a complimentary annual individual membership renewal for your CEO or other designee; a free listing in the management business online directory; referrals to board members and consumers seeking professional management; and more. Learn more about business membership benefits.

How much does it cost to be a business member?

CACM offers three tiers of business membership. Dues are based on a calendar year and payable every January. Should you join in a month other than January, your full annual membership dues are to be paid at that time. The remaining prorated portion for the following year will be billed and payable in January. All members must have their calendar year dues paid in full to be considered a “member in good standing” and be eligible for member discounts and benefits.

If my company is a business member with CACM, does that qualify me to register at the individual member rate for CACM courses?

No, to register for CACM courses at the member rate, you must be an individual manager member of CACM. Learn more about Individual membership.

Who should join CACM as an affiliate member?

CACM affiliate members consist of service providers who specialize in servicing common interest developments (CIDs), including residential or commercial condominiums, single-family residences, high rises and mixed use properties. These service providers are interested in connecting with and marketing their business to the more than 2,200 California community management professionals in CACMs statewide network.

What are the benefits of becoming a CACM affiliate member?

CACM affiliate membership provides the opportunity to meet, network and do business with more than 2,200 community management professionals throughout California. Affiliate members have access to exclusive sponsorship and advertising opportunities designed to help open doors and grow business. Learn more about affiliate membership benefits.

How much does ti cost to be a CACM affiliate member?

CACM offers three levels of affiliate membership. Dues are based on a calendar year and payable every January. Should you join in a month other than January, your full annual membership dues are to be paid at that time. For the following year, the remaining prorated portion will be billed and payable in January. All members must have their calendar year dues paid in full to be considered a “member in good standing” and be eligible for membership benefits.

Can affiliate members complete any of CACMs certification programs?

No, CACMs certification programs are designed for professional community managers only. CACM affiliate members are not permitted to pursue CACMs certification programs.

I used to work as a community association manager, but now I work for an affiliate member company. Can I keep my CCAM designation?

No, in order to complete the CCAM recertification process, you must currently be employed in the practice of (or seeking employment as) a community association manager. If you are no longer practicing in the community management profession or are not active in the day-to-day activities of a community manager, you will not be able to meet the recertification criteria.

Therefore, once your CCAM recertification deadline passes, you will no longer be able to represent yourself as a CCAM.

Can affiliate members attend CACM courses or events?

Typically, CACM affiliate members are not permitted to attend any CACM courses or events unless they are an instructor/speaker or their attendance is included as part of an event sponsorship. Currently, CACMs Regional Forums are the only CACM event affiliate members may attend as non-sponsors. However, we ask affiliate members who attend a Regional Forum as a non-sponsor to be respectful of our sponsors and not promote or advertise their business in any way.

Can CACM affiliate members offer CEUs for a seminar?

All CACM affiliate members are eligible to participate in CACMs Continuing Education Provider Program. The proposed offering must be at least three hours long (of education time) to qualify for 1 CEU. Affiliate members must submit an application at least 90 days prior to the offering date, with the $250 application fee. All learning materials and instructor bios must be submitted with the application.

For more information, contact education@cacm.org.

How can CACM Affiliate members apply to become a speaker at an event?

Complete the online Speaker Submission Form located in the Members Only section of the CACM website. CACM will keep this information on file for future event planning and contact the speaker if and when we have a need to cover the topic.

How can I become a CACM instructor?

In order to become a CACM instructor, affiliate members must have industry experience in a specific topic (i.e., insurance, budgeting, reserves, CA Law, etc.). Affiliate members with other experience may be eligible to teach a CACM ethics course.

Contact education@cacm.org for an Instructor Application. Upon application approval, instructor candidates must attend the annual Faculty Training Session and audit courses they wish to teach prior to instructing their own course.

Member Complaint Process

If a member wants to file a complaint regarding the association, its activities and/or programs, the member shall:

  1. Outline the details of the complaint and submit, in writing, to the appropriate party responsible for that area. Please find links to staff members here.
  2. The CACM staff member will respond to the member within 24 hours, offering an explanation, resolution or requesting time to research and advise.
  3. If the member is unable to resolve their complaint with the appropriate staff within a reasonable amount of time, they should bring the matter to the attention of the President & CEO. Tom Freeley, CAMEx, CCAM may be reached, via email at tfreeley@cacm.org.

Publications

What type of information is featured in Vision magazine?

CACM’s biannual Vision magazine presents informative articles regarding the latest trends, career development, best practices, case studies and more for community managers.

When can I expect my copy of Vision magazine?

CACM manager, business and industry partner members in good standing receive a complimentary subscription to Vision magazine. This publication is mailed June and November.

Can you publish a press release for our company?

With nearly 3,000 members, we are unable to publish a full press release in any CACM publication. However, we do have several options available for you to spread the word about your accomplishments:

  • Make an announcement in our Member News section. CACM’s Member News is designed to feature our members most recent news, both personal and professional. Select stories will also be featured in Vision magazine. Send us the big news in your life – whether it be a recent award, a promotion or new hire, a marriage, or even a birth! Submission details can be found under Editorial Submissions.
  • Download a complimentary member mailing list. Industry Partner members in good standing can download an Excel spreadsheet of CACM manager members’ mailing addresses in the Members Only section. You can sort by region and do a mail merge to send out an announcement. Log in and go to the Industry Partner Members page to access your copy.

  • Purchase a display ad in Vision magazine. Some members choose to make their announcements through a display ad. Visit the Promotional Opportunities page for a contract, which includes advertising deadlines and rates for members.

Can I reprint a great article you had in Vision magazine or another CACM publication?

You may reprint articles as long as you a) request permission, in writing; b) publish the article in its entirety; and c) credit the article as outlined by CACM. To request permission to reprint an article, please contact communications@cacm.org.

Can non-members advertise in Vision magazine?

Yes. You may advertise in Vision magazine by paying a 30 percent surcharge based on our member rates. We do recommend joining CACM as an affiliate member to take full advantage of our promotional opportunities, as many are reserved specifically for CACM industry partner members. Learn more about industry partner membership.

What type of information is featured in the Law Journal?

CACMs Law Journal is a quarterly newsletter designed to provide managers with easy-to-understand interpretations of legal matters, including the extremely popular new case law issue, as well as a regularly featured Legal Directory that lists legal professionals serving the CID industry.

When can I expect to receive each issue of the Law Journal?

CACM individual, business and affiliate members in good standing receive a complimentary subscription to the Law Journal. This quarterly publication is typically mailed mid-month in March, June, September and December.

Who may advertise in the Law Journal Legal Directory?

Legal Directory listings in the Law Journal are available to CACM industry partner members who offer legal-related services in the following categories: ADA Compliance, Arbitrators & Mediators, Assessment Collection Services, Attorneys, Construction Defect Analysis, Election Administration, Expert Witness, Parliamentarians or Reserve Study Firms. Learn more on the Promotional Opportunities page.

What is the advertising contract period for the Legal Directory?

The Law Journal Legal Directory listing contract covers four issues, starting with the fall issue of each year through the summer issue of the following year.

What type of information if provided in myCommunity?

CACM’s myCommunity e-newsletter is designed to keep manager members informed of upcoming CACM events, new programs and courses, announcements, tips and industry developments.

When can I expect my copy of the e-newsletter?

Individual members receive the myCommunity e-newsletter by the second Tuesday of every month.

Who may sponsor the myCommunity e-newsletter?

CACM industry partner members in good standing are eligible to sponsor CACMs manager myCommunity e-newsletter on a quarterly basis. CACMs myCommunity e-newsletter reaches more than 2,500 community managers, making it a perfect tool to reach clients in an online environment. Sponsor logos appear in the e-newsletter for branding and will function as a clickable link to the sponsoring company’s website or email address. Learn more on the Promotional Opportunities page.

What is the term of the myCommunity sponsorship contract?

Industry partner members may sign up for as many quarters as they like. However, contracts are received on a first come, first served basis, and quarterly sponsorships are limited to eight per quarter.

When is CACMs Resource Guide published?

CACMs Resource Guide is published annually. It is distributed at the beginning of each calendar year.

How do I get listed in CACMs Resource Guide?

All active members in good standing as of February 28 receive a complimentary basic listing in the annual Resource Guide; this includes individual, business and industry partner members. New members who join after February 28 will be recognized in Vision magazine and then included in next years book.

When are advertising contracts released for the CACM Resource Guide?

Advertising contracts are released roughly 30 days prior to the February 28 cut off.

Can non-members advertise in the CACM Resource Guide?

No. The CACM Resource Guide is a directory for members only that is published annually and includes all members in good standing.

I am looking for a brochure called "Living in A Common Interest Development." Can I order that from you?

CACM developed a publication entitled “Living in a California Common Interest Development” for the Department of Real Estate (DRE) in January 1999. We printed and provided these for our members at that time. The DRE revised the brochure in August 2002 and members (or consumers) can now order directly from the DRE at www.dre.ca.gov.

I am a manger/Business member. Can I order copies of the "Is Your Community Manager California Certified" brochure?

Yes. This brochure is great to include in new board member packets or in promotions to prospective clients, as it highlights the benefits of working with a California Certified Community Association Manager (CCAM). CACM manager members in good standing can request up to 10 complimentary copies per quarter; Business members may order up to 50 complimentary copies per quarter or 100 at a time for a cost of $75. Please send order requests to registration@cacm.org.

Sponsorship & Advertising Opportunities

Where can I find our more about CACM sponsorships?

CACM publishes an annual Promotional Opportunities guide in early October each year. Please Promotional Opportunities page to download a copy of the guide or learn more about available sponsorships.

I want to be an exhibitor at a CACM event. When are exhibitor contracts released?

Exhibitor contracts for the Northern California Law Seminar & Expo are typically released in mid-August. Exhibitor contracts for the Southern California Law Seminar & Expo are typically released in mid-September. Contracts for both events are sent to all active affiliate members first, and then to prospective members. Act quickly, as space is limited for both events.

When is payment due for sponsorships?

Pre-payment is required 150 days prior to the start date of all events.

What is the cancellation policy for CACM sponsorships?

Cancellation of sponsorship contract will result in a 50% processing fee, plus related costs. No refunds will be given if cancellation occurs within 120 days of event.

Who may sponsor the myCommunity e-newsletter?

CACM affiliate members in good standing are eligible to sponsor CACMs manager myCommunity e-newsletter on a quarterly basis. CACMs myCommunity e-newsletter reaches more than 2,500 community managers, making it a perfect tool to reach clients in an online environment. Sponsor logos appear in the e-newsletter for branding and will function as a clickable link to the sponsoring companys website or email address. Learn more on the Promotional Opportunities page.

What is the term of the myCommunity sponsorship contract?

Affiliate members may sign up for as many quarters as they like. However, contracts are received on a first come, first served basis, and quarterly sponsorships are limited to eight per quarter.

Where can I find out more about CACM advertising opportunities?

CACM publishes an annual Promotional Opportunities guide in early October for the upcoming year. Please also visit the Promotional Opportunities page to download a copy of the guide or learn more about available advertising opportunities.

When is payment due for CACM advertising?

Payment must accompany your advertising insertion agreement and artwork.

May I cancel my CACM advertising?

Your advertising contract is a commitment for a specified period of time and may not be canceled. If ad space is ordered, you will be charged even if no art is provided and no advertising is published. Member rates apply only if membership is maintained throughout the duration of the contract. Please reference the applicable contract for payment policy, terms and conditions.

Can non-members advertise in Vision magazine?

Yes. You may advertise in Vision magazine by paying a 30% surcharge based on our member rates. We do recommend joining CACM as an affiliate member to take full advantage of our promotional opportunities, as many are reserved specifically for CACM affiliate members.

Who may advertise in the Law Journal Legal Directory?

Legal Directory listings in the Law Journal are available to CACM affiliate members that offer legal-related services in the following categories: ADA Compliance, Arbitrators & Mediators, Assessment Collection Services, Attorneys, Construction Defect Analysis, Election Administration, Expert Witness, Parliamentarians or Reserve Study Firms.

What is the advertising contract period for the Legal Directory?

The Law Journal Legal Directory listing contract covers four issues, starting with the fall issue of each year through the summer issue of the following year. For example, a 2018-2019 contract includes four issues from Fall 2018 – Summer 2019.

How do I get listed in CACMs Resource Guide?

All active members in good standing as of February 28 receive a complimentary basic listing in the annual Resource Guide; this includes manager, business, and affiliate members. New members who join after February 28 will be recognized in Vision magazine and then included in next years book.

When are advertising contracts released for the CACM Resource Guide?

Advertising contracts are released roughly 30 days prior to the February 28 cut off.

Can non-members advertise in the CACM Resource Guide?

No. The CACM Resource Guide is a directory for members only that is published annually and includes all members in good standing as of February 28 each year. (It is distributed in late spring, typically before June 20.)

My company is a CACM affiliate member? How can we be listed in the HOA Service Provider online directory?

All CACM affiliate members receive a complimentary basic listing in the HOA Service Provider, CACMs online directory for service providers. Only CACM affiliate members can be listed in the HOA Service Provider online directory There are options available to enhance your listing each year, including placing your logo with your listing, linking to a promotional flyer and adding additional categories or office locations. Learn more on the Promotional Opportunities page.