Educational Terms & Conditions

Transfer

Did you register for a class and now realize you can’t make it? For $40, you can request a one-time transfer to a different course/event. Each member may be granted a course (or event) transfer one time within the same calendar year. Please note: The course transfer request must be received at least two weeks prior to the original scheduled session. Unfortunately, there will be no exceptions.

No Show Fee

We understand life happens. As a community manager professional, it is your responsibility to notify CACM prior to the start of the course session. In the event that you are not able to attend the session, you are required to email the Education Department at education@cacm.org prior to the start of the class session. A member who has registered for a course and does not attend that session will be considered “no-show”. A $50 no-show fee will be charged to that member to cover incurred costs.

Cancellation Policy

Should you need to cancel a course/event registration, you must do so via email to registration@cacm.org. If a refund is requested, the following refund policy is in effect:

Cancellations received within 30 days of the class session/event ……………………………………. 90 percent of the fee will be issued
Cancellations received 14 to 29 days of the class session/event………………………………………. 50 percent of the fee will be issued
Cancellations received less than two weeks before the class session/event ……………………. No refund will be issued

Participation in a CACM course/event is restricted to community managers, management support staff and industry partner members. Confirmation of the course/event registration is sent to the purchaser only. Please note: It is the responsibility of the purchaser to forward a copy of the registration confirmation to all registered attendees listed in the confirmation email.