Conflict Resolution for Community Managers (CMM220)

Developed specifically to help managers diffuse everyday HOA conflict situations, this course teaches the different approaches to conflict resolution and specific techniques to use with various difficult personalities and groups. You will leave this course feeling confident that you can manage any communication challenge — from an irate homeowner to a contentious board meeting. 

Learning Outcomes:

  • Identify difficult personalities and appropriate techniques for diffusing conflict with each
  • Manage unreasonable expectations
  • Assert your professional authority
  • Maintain a customer service mindset
  • Manage group dynamics including consensus building, facilitation and conflict between others
  • Develop a protocol for communications during a crisis

Who Should Take This Course?
Community managers and support staff who want to improve their communication strategies.

Prerequisites:   None. Prior attendance in CMM200 is recommended.

Continuing Education Units (CEUs):   4

Course Length:   4 hours

Course Fee:   Member  $180     Non-Member  $252


Conflict Resolution for Community Managers

Start Date:
2019-06-25 10:00:00
End Date:
2019-06-26 12:00:00

Conflict Resolution for Community Managers

Start Date:
2019-10-07 10:00:00
End Date:
2019-10-08 12:00:00

Download a Registration Form if you prefer to email or mail in your registration.

Don’t see an offering near you? You can join a wait list to bring this course to your area through CACMs Request a Course program.

Call for Applications:
Join CACM’s 2020 Board of Directors

The CACM Board of Directors and Nominating Committee are pleased to announce the “Call for Applications” for the 2020 Election of Directors. CACM is looking for qualified community managers from throughout the state to consider joining the election.

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