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Conflict Resolution for Community Managers

December 9, 2020 @ 10:00 am - December 10, 2020 @ 12:00 pm

Conflict Resolution for
Community Managers


Date/Time: 12/9/2020 10:00 AM – 12/10/2020 12:00 PM

Venue: Online

Address: Online

Member Rate: $130

Non-Member Rate: $252


Developed specifically
to help managers diffuse everyday HOA conflict situations, this interactive course focuses
on the different approaches to conflict resolution and specific techniques to
use so that you can manage any communication challenge, from an irate homeowner
to a contentious board meeting, with confidence.




– Identify difficult
personalities and appropriate techniques for diffusing conflict with each;


– Effectively manage unreasonable expectations
while maintaining a customer service mindset;


– Effectively manage
group dynamics including consensus building, facilitation and
conflict between others; and


– Develop a protocol for
communications during a crisis.

Register Now


December 9 2020 @ 10:00 am
December 10 2020 @ 12:00 pm