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Conflict Resolution for Community Managers

July 28, 2021 @ 9:00 am - July 29, 2021 @ 11:00 am

Conflict Resolution for
Community Managers

 

Date/Time: 

Day 1: 7/28/2021 9:00 AM – 11:00 AM

Day 2: 7/29/2021 9:00 AM – 11:00 AM

Venue: Zoom

Member Rate: $155

Non-Member Rate: $250

 

Developed specifically
to help managers diffuse everyday HOA conflict situations, this interactive course focuses
on the different approaches to conflict resolution and specific techniques to
use so that you can manage any communication challenge, from an irate homeowner
to a contentious board meeting, with confidence.

 

LEARNING OUTCOMES

 

– Identify difficult
personalities and appropriate techniques for diffusing conflict with each;

 

– Effectively manage unreasonable expectations
while maintaining a customer service mindset;

 

– Effectively manage
group dynamics including consensus building, facilitation and
conflict between others; and

 

– Develop a protocol for
communications during a crisis.

Register Now

Details

Start:
July 28 2021 @ 9:00 am
End:
July 29 2021 @ 11:00 am