FAQs

After registering for a course/event, it will populate on your Education Center Dashboard. Select the course/event to see the course materials and zoom link (if any).

Any course that contains an exam will be graded within 2 weeks after the last session of the course. Certification Exam results will be released once 100 candidates complete the exam via email.

In order to become a CACM instructor, you must be a CCAM with at least five years of experience, an MCAM, or an Industry Partner with industry experience in a specific class topic (i.e., insurance, budgeting, reserves, CA Law, etc.). Industry Partners with other experience may qualify to teach a CACM ethics course.

Submit a completed Instructor Application here: https://cacm.org/cacm-instructor-application/

No, board members are not allowed to attend any CACM course or event. As a professional association for community managers, our educational focus is on community managers.

If you are experiencing technical difficulties loading the CACM website, please clear your cache/cookies located near your internet search history. Our website is updated regularly, and if your computer has stored old cache/cookies, the site may not load properly.

All sessions must be attended to earn CEUs for the course. If you miss a session, refer to our Make Up, transfer policy, and/or refund policy here: https://cacm.org/education/registration-refund-policy/

Invoices are not available, as all CACM courses and events require prepayment. CACM accepts checks, American Express, Discover, MasterCard, and Visa.

Yes, you will receive an email confirmation that includes the course or event date, time and location. A transaction receipt will also be forwarded to the email address provided on the registration form.

CACM Industry Partners are not permitted to attend any CACM courses or events unless they are an instructor/speaker or their attendance is included as part of an event sponsorship.

Most courses are conducted online via zoom; however, if you would like an in-person private offering, please contact education@cacm.org.

Legislators constantly make revisions to bills during the legislative session. CACM updates this website as soon as possible when changes occur. Refer to the Legislative Status Report page for the most recent updates.

Getting involved in industry issues in Sacramento starts by letting CACM know of your interest. Areas where you can be effective include letter writing, making contact with the Legislators in your specific district, and understanding the impact of the bills themselves. Learn more about how you can get involved. Making a voluntary donation to the CACM Political Action Committee (PAC) is also helpful in furthering the interests of community managers.

CACM strongly encourages boards of directors to have a voice in Sacramento. There are numerous ways they can make a difference and provide unique perspectives to legislators. Contact CACM for more information at info@cacm.org.

Information on a specific bill may be found at www.leginfo.ca.gov/index.html. Click the “Bill Information” button on the home page, and then select the current session year. Next, select the “Bill Number” bubble, type in the bill number (i.e., AB 111 or SB 111) and hit search. Click the specific bill of interest for more information.

This website also provides daily updates on both Assembly and Senate bills, new law reports and a bill subscription service to keep track of bills throughout the legislative session. You can also search for your local legislator and view relevant legislative publications.

As a CACM individual member, you will join a statewide network of nearly 3,000 fellow community management professionals who are committed to higher standards of practice and ethical behavior. Youll have access to exclusive benefits, including access to certification and designations, our industry-leading educational courses, events and publications, plus countless other tools designed to advance your career. Learn more about individual membership benefits.

CACM individual memberships are offered in two distinct tiers in order to maximize accessibility. Individual managers can join at the Pro or Pro Plus levels. The Pro and Pro Plus levels provide reduced member pricing on all education and certification courses. Learn more about individual membership. Dues are based on a calendar year and payable every January. Should you join in a month other than January, your full annual membership dues are to be paid at that time. The remaining prorated portion for the following year will be billed and payable in January. All members must have their calendar year dues paid in full to be considered a “member in good standing” and be eligible for member discounts and benefits.

To get started, download a CACM individual Member Application or contact CACM’s membership team at membership@cacm.org or (949) 916-2226.

CACM business members consist of community management businesses that are committed to promoting professional ideas, following best practices and setting standards of excellence for the community management industry. These businesses also typically employ and support Certified Community Association Managers (CCAMs) as a way to uphold professional standards in the industry.

Business members are encouraged to obtain ACMC accreditation. Learn more.

As a business member, your firm will join the ranks of the top management companies in the state. Membership is also an opportunity for your business to be recognized for its commitment to promoting professional ideas, following best practices and setting standards of excellence for the community management industry.

In addition to added prestige, business membership affords your company a complimentary annual individual membership renewal for your CEO or other designee; a free listing in the management business online directory; referrals to board members and consumers seeking professional management; and more. Learn more about business membership benefits.

CACM offers two tiers of business membership. Dues are based on a calendar year and payable every January. Should you join in a month other than January, your full annual membership dues are to be paid at that time. The remaining prorated portion for the following year will be billed and payable in January. All members must have their calendar year dues paid in full to be considered a “member in good standing” and be eligible for member discounts and benefits.

No, to register for CACM courses at the member rate, you must be an individual manager member of CACM. Learn more about Individual membership.

CACM Industry Partners consist of service providers who specialize in servicing common interest developments (CIDs), including residential or commercial condominiums, single-family residences, high rises and mixed use properties. These service providers are interested in connecting with and marketing their business to the more than 2,200 California community management professionals in CACMs statewide network.

Being a CACM Industry Partner provides the opportunity to meet, network and do business with more than 2,200 community management professionals throughout California. Industry Partners have access to exclusive sponsorship and advertising opportunities designed to help open doors and grow business. Learn more about Industry Partner benefits.

CACM offers two levels of Industry Partner membership. Dues are based on a calendar year and payable every July. Should you join in a month other than July, your full annual membership dues are to be paid at that time. For the following year, the remaining prorated portion will be billed and payable in July. All members must have their calendar year dues paid in full to be considered a “member in good standing” and be eligible for membership benefits.

No, CACMs certification programs are designed for professional community managers only. CACM Industry Partners are not permitted to pursue CACMs certification programs.

Yes, you may keep your CCAM designation with the following guidelines: 

1. All annual membership/certification maintenance fees must be paid.
2. Must maintain your designation by earning 30 CEUs for each recertification period (3 years).
3. All events/courses where you wish to earn CEUs, must receive a registration prior to the event/course and paid for as a manager attendee.

Typically, CACM Industry Partners are not permitted to attend any CACM courses or events unless they are an instructor/speaker or their attendance is included as part of an event sponsorship.

Yes, please email education@cacm.org for the application and guidelines to provide outside CEUs.

Complete the online Speaker Submission Form located in the Members Only section of the CACM website. CACM will keep this information on file for future event planning and contact the speaker if and when we have a need to cover the topic.

In order to become a CACM instructor, Industry Partners must have industry experience in a specific topic (i.e., insurance, budgeting, reserves, CA Law, etc.). Industry Partners with other experience may be eligible to teach a CACM ethics course.

Contact education@cacm.org for an Instructor Application. Upon application approval, instructor candidates must attend the annual Faculty Training Session and audit courses they wish to teach prior to instructing their own course.

If a member wants to file a complaint regarding the association, its activities and/or programs, the member shall outline the details of the complaint and submit, in writing, to Tom Freeley, CEO of CACM via email at tfreeley@cacm.org.

CACM manager, business and industry partner members in good standing receive the digital link to Vision magazine quarterly via email. The publication is published in April, July, October and December as a digital-only publication and archived in the Member Resources section of the website.

With nearly 3,000 members, we are unable to publish a full press release in any CACM publication. However, we do have several options available for you to spread the word about your accomplishments:

• Make an announcement in our Member News section. CACM’s Member News is designed to feature our members most recent news, both personal and professional. Select stories will also be featured in Vision magazine. Send us the big news in your life – whether it be a recent award, a promotion or new hire, a marriage, or even a birth! Submission details can be found under Editorial Submissions.
• Purchase a display ad in Vision magazine. Some members choose to make their announcements through a display ad. Visit the Promotional Opportunities page for a contract, which includes advertising deadlines and rates for members.

You may reprint articles as long as you a) request permission, in writing; b) publish the article in its entirety; and c) credit the article as outlined by CACM. To request permission to reprint an article, please contact communications@cacm.org.

CACMs Law Journal is a quarterly newsletter designed to provide managers with easy-to-understand interpretations of legal matters, including the extremely popular new case law issue, as well as a regularly featured Legal Directory that lists legal professionals serving the CID industry.

CACM individual, business and Industry Partners in good standing receive the quarterly publication via email typically in March, June, September and December. An archive of past issues can be found in the Member Resources section of the website.

CACM’s myCommunity e-newsletter is designed to keep manager and industry partner members informed of upcoming CACM events, new programs and courses, announcements, tips and industry developments.

Individual members receive the myCommunity e-newsletter by the second Tuesday of every month.

CACM’s Resource Guide is published annually and distributed as a digital publication in early June. An archive of previous publications can be found in the Member Resources section of the website.

CACM developed a publication entitled “Living in a California Common Interest Development” for the Department of Real Estate (DRE) in January 1999. We printed and provided these for our members at that time. The DRE revised the brochure in August 2002 and members (or consumers) can now order directly from the DRE at www.dre.ca.gov.

Yes. This brochure is great to include in new board member packets or in promotions to prospective clients, as it highlights the benefits of working with a California Certified Community Association Manager (CCAM). CACM manager members in good standing can request up to 10 complimentary copies per quarter; Business members may order up to 50 complimentary copies per quarter or 100 at a time for a cost of $75. Please send order requests to registration@cacm.org.

CACM releases its Promotional Opportunities in early October each year. Please see our Promotional Opportunities page to learn more about available sponsorships.

Exhibitor contracts for the Northern and Southern California Law Seminar and Expos are typically released in mid-August. Contracts for both events are sent to active Industry Partner Plus members first, then to Industry Partner members. Act quickly, as space is limited for both events.

Payment is due when the contract is submitted. Sponsorships are limited and secured on a first-come, first-served basis with payment.

Cancellation of sponsorship contract will result in a 50% processing fee, plus related costs. No refunds will be given if cancellation occurs within 120 days of event.

Industry Partners may sign up for as many quarters as they like. However, contracts are received on a first come, first served basis, and quarterly sponsorships are limited to eight per quarter.

CACM publishes an annual Promotional Opportunities guide in early October for the upcoming year. Please also visit the Promotional Opportunities page to download a copy of the guide or learn more about available advertising opportunities.

Your advertising contract is a commitment for a specified period of time and may not be canceled. If ad space is ordered, you will be charged even if no art is provided and no advertising is published. Member rates apply only if membership is maintained throughout the duration of the contract. Please reference the applicable contract for payment policy, terms and conditions.

Yes. You may advertise in Vision magazine by paying a 30% surcharge based on our member rates. We do recommend joining CACM as an Industry Partner to take full advantage of our promotional opportunities, as many are reserved specifically for CACM Industry Partners.

Legal Directory listings in the Law Journal are available to CACM Industry Partners that offer legal-related services in the following categories: ADA Compliance, Arbitrators & Mediators, Assessment Collection Services, Attorneys, Construction Defect Analysis, Election Administration, Expert Witness, Parliamentarians or Reserve Study Firms.

The Law Journal Legal Directory listing contract covers four issues, starting with the fall issue of each year through the summer issue of the following year. For example, a 2018-2019 contract includes four issues from Fall 2018 – Summer 2019.

All active members in good standing as of February 28 receive a complimentary basic listing in the annual Resource Guide; this includes manager, business, and Industry Partner members. New members who join after February 28 will be recognized in Vision magazine and then included in next years issue.

No. The CACM Resource Guide is a directory for members only that is published annually and includes all members in good standing as of February 28 each year.

All CACM Industry Partners receive a complimentary basic listing in the HOA Service Provider, CACMs online directory for service providers. Only CACM Industry Partners can be listed in the HOA Service Provider online directory There are options available to enhance your listing each year, including placing your logo with your listing, linking to a promotional flyer and adding additional categories or office locations. Learn more on the Promotional Opportunities page.