Episode 43

The Role of a Community Manager: Then vs. Now

Join us for a special conversation as Communications Manager, Celeste Huecias, sits down with Karen Conlon, MCAM, CACM’s first CEO. The two will explore the evolution of community management over the decades. From the early days of managing associations and communities without the tech tools we rely on today, to the modern landscape shaped by software, social media, and ever-changing regulations, Karen shares her unique perspective on how the profession has adapted and grown.

Celeste and Karen touch on the origins of CACM, the lessons learned from decades of advocacy, and the ways managers have modernized their approach to meet the needs of today’s communities. Whether you’re a seasoned manager or just starting out, this episode offers insights, stories, and advice on thriving in a role that continues to evolve.