Episode 27

Ethics and Standards: Committee Insights

In this episode of CACMChat: The HOA Life, guest host Celeste Huecias is joined by Kathryn Henricksen, CAMEx, CCAM, for an insightful conversation on ethics and professional standards in the community management industry. Kathryn shares her journey in the HOA world, her role within CACM’s Professional Standards Committee and why ethics are the foundation of effective, trustworthy management.

The pair dive into what the Professional Standards Committee does, how it supports integrity in the industry and review key elements of CACM’s Code of Professional Ethics and Standards. Whether you’re a community manager, board member or just curious about how professionalism shapes our field, this episode offers valuable takeaways and a reminder that when it comes to ethics, “you either have them or you don’t”.

SPECIAL GUESTS:

Kathryn Henricksen, CCAM, CAMEx, is Executive Director of the Serrano El Dorado Owners’ Association with over 30 years in association management. She has held roles as a portfolio manager, community manager, executive and consultant. Henricksen earned her CCAM in 1994, served 18 years on the CACM Board, is a member of the CACM teaching faculty and chairs the CACM Professional Standards Committee. She was awarded the CACM President’s Award in 2004 and is a qualified expert with the Sacramento Superior Court in board and manager roles.