Episode 22

Resident Realities: The Good, the Challenging & Everything in Between

In this episode of CACMChat: The HOA Life, guest host Alia Saouli of CACM sits down with board member, Kendrah Kay, CAMEx, CCAM of Powerstone Property Management, ACMC. The pair share candid conversation on the realities of managing HOA communities—and most importantly, the residents. From wild resident stories to valuable tips on handling tough situations, Kendrah offers serious insight from both a manager and leadership perspective. Whether you’re dealing with dream residents or nightmare scenarios, this episode is packed with practical strategies and relatable experiences. Don’t miss this must-listen discussion on navigating the good, the challenging and everything in between!

SPECIAL GUEST:

Kendrah Kay, Chief Client Officer at Powerstone Property Management, brings 20 years of experience to the community management industry. She oversees operations, training, and staff development while championing professionalism and education within the field. Kendrah’s contributions have earned her multiple accolades, including recognition by the Orange County Business Journal as one of Orange County’s top professionals under 40. She holds a BA in Business Management and actively serves CACM, contributing nine years on its Board, including terms as Chair in 2020 and 2021. Kendrah’s expertise reflects her commitment to excellence in the CID industry.