The Basics of Association Management
(BAM) Series (CMM101-102)

This two-day series provides a broad overview of the CID industry and specific requirements to meet your communitys expectations, including: community association definitions and types; client relations and communications; volunteer roles and operations; governing document structure; financial management obligations; fair housing guidance; insurance practices; and managing special projects with third-party service providers.

CMM101 BAM: Module I
Learning Outcomes:

  • Explain the origins of CIDs and discuss the future growth outlook
  • Discuss the key roles of a community manager and various ways to build skills and competencies
  • Explain the roles and responsibilities of the board, officers, manager and outside experts
  • List the governing documents of the association and their order of hierarchy
  • Understand how federal and state fair housing regulations affect HOAs
  • Understand the creation and amendment process for operating rules

CMM102 BAM: Module II
Learning Outcomes:

  • Understand how to make office space, files and computers more efficient and secure
  • List key financial reports and terms required in the daily financial operations of the association
  • List the types of insurance coverage required to protect an association
  • Draw from a list of skills and techniques to effectively diffuse or resolve conflict or difficult conversations
  • Take steps to run an effective project, from defining the requirements to final inspection and payment

Who Should Take This Series?

  • New community managers
  • Community managers who want to earn the CCAM  or CAFM certification

None. At least six months of community management experience is recommended.

Continuing Education Units (CEUs):

  • This series is required for CCAM or CAFM certification; courses are not eligible for CEUs

Course Length:
This series is made up of two eight-hour modules and includes an exam each day.


No courses are currently scheduled.
Download a Registration Form if you prefer to email or mail in your registration. 

Don’t see an offering near you? You can join a wait list to bring this series to your area through CACMs Request a Course program.