Communicating Through Conflict 

• Effective and practical tips on how to de-escalate and manage conflict with boards and homeowners.
• Best practices on holding team members accountable for their performance.

What do the above topics have in common? They deal with being able to engage in difficult conversations, whether it is planned or unexpected. We all face tough conversations where opinions vary, emotions run hot, and the stakes are high.  Especially in our industry, this is a regular occurrence and an ongoing challenge. We will discuss how to use a de-escalation model along with communication techniques to achieve productive outcomes.

Managing Reserves & Planning for Project Success

• What can you do about underfunded reserves? This discussion will address current liabilities while preparing for unexpected or future risks.
• Whether it’s deferred maintenance or construction delays, what are the keys to efficient project management? General managers will share first-hand experiences and give specific examples of projects, as well as hurdles and successes along the way.

Open Forum: Roundtable Discussion* 
An open discussion on timely high-rise and large-scale topics including Corporate Transparency status update, electronic voting impact, Artificial Intelligence legal ramifications, best practices for keeping communities and volunteers engaged, and more.

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