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Conflict Resolution for Community Managers
June 25, 2019 @ 10:00 am - June 26, 2019 @ 12:00 pm
Conflict Resolution for
Date/Time: 6/25/2019 10:00 AM – 12:00 PM & 6/26/2019 10:00 AM – 12:00 PM
Member Rate: $180
Non-Member Rate: $252
to help managers diffuse everyday HOA conflict situations, this interactive course focuses
on the different approaches to conflict resolution and specific techniques to
use so that you can manage any communication challenge, from an irate homeowner
to a contentious board meeting, with confidence.
– Identify difficult
personalities and appropriate techniques for diffusing conflict with each;
– Effectively manage unreasonable expectations
while maintaining a customer service mindset;
– Effectively manage
group dynamics including consensus building, facilitation and
conflict between others; and
– Develop a protocol for
communications during a crisis.